Vendor Review Codes
If your restaurant application was returned with a review code, use this page to understand what it means and what to fix. Each code links to a detailed explanation and suggested next step.
Back to Vendor HelpSection 1.00
Business Identity
Your restaurant name, business type, and how your business presents itself publicly.
1.01
Missing Business Name
Your application is missing the restaurant or business name. Please provide the official or public-facing name of the restaurant.
1.02
Business Name Does Not Match Supporting Information
The business name provided does not match the documents, address, social page, or public listing submitted. Please update the name or provide supporting proof.
1.03
Duplicate Restaurant Submission
This restaurant appears to already exist in our system. Please contact support if you believe this is a separate location or new ownership.
1.04
Missing Social or Online Presence
We could not verify your restaurant's online or social presence. Please provide a valid Instagram, Facebook, website, Google Business profile, or another public page connected to your restaurant.
1.05
Unclear Business Type
We could not clearly identify the type of food business you operate. Please confirm whether you are a restaurant, caterer, cloud kitchen, home kitchen, food truck, or another food service provider.
Section 2.00
Location & Address Verification
Where your restaurant operates and whether we can confirm that location.
2.01
Missing Restaurant Address
Your application is missing a restaurant or operating address. Please provide the full address where food is prepared, sold, or picked up.
2.02
Incomplete Address
The address provided is incomplete. Please include street address, city, state/province/region, postal code where applicable, and country.
2.03
Address Cannot Be Verified
We could not verify the address provided. Please submit additional proof such as a utility bill, lease document, Google Business profile, storefront image, or public listing.
2.04
Address Does Not Match Business Information
The address submitted does not match the address shown on your documents, online profile, or business listing. Please update the address or provide clarification.
2.05
Service Area Not Supported Yet
Your restaurant is currently outside our active service area. We may contact you when Fufu Planet expands to your region.
Section 3.00
Business Documents
Registration, permits, and other documents that help verify your food business.
3.01
Missing Business Registration or Equivalent Document
Your application is missing a business registration document or an acceptable regional equivalent. Please upload a document that helps verify your business.
3.02
Business Registration Document Is Blurry or Unreadable
The document uploaded is blurry, cropped, or unreadable. Please upload a clear image or PDF of the full document.
3.03
Business Registration Does Not Match Restaurant Name
The business registration provided does not match the restaurant name in your application. Please provide clarification or updated documentation.
3.04
Business Registration Does Not Match Owner or Representative
The business document provided does not appear to connect to the person submitting the application. Please provide proof that you are authorized to manage this restaurant account.
3.05
Expired or Outdated Business Document
The business document submitted appears to be expired or outdated. Please upload a current document if available.
3.06
Unsupported Document Type
The document submitted does not appear to verify the restaurant or food business. Please upload a business registration, tax document, food permit, public business listing, or another accepted document for your region.
Section 4.00
Owner / Representative Verification
Who manages the account and how our team can reach you.
4.01
Missing Owner or Representative Name
Your application is missing the name of the person responsible for managing this restaurant account.
4.02
Missing Contact Information
Your application is missing required contact information. Please provide a valid phone number, WhatsApp number, or email address.
4.03
Contact Information Cannot Be Verified
We could not verify the contact information provided. Please provide a reachable phone number, WhatsApp number, or email address.
4.04
Unauthorized Representative
We could not confirm that the person submitting this application is authorized to represent the restaurant. Please provide owner confirmation or proof of authorization.
Section 5.00
Online Presence & Public Verification
Websites, social pages, and public listings connected to your restaurant.
5.01
Missing Website or Public Listing
We could not find a website, public listing, or business page connected to this restaurant. Please provide one if available.
5.02
Social Media Page Does Not Match Restaurant
The social media page submitted does not appear to match the restaurant name, address, or menu. Please provide the correct page.
5.03
Inactive or Empty Social Page
The social page provided has little or no restaurant activity. Please provide another verification source if available.
5.04
Public Reviews or Listings Raise Verification Concerns
We need additional verification before approving your restaurant. Please provide proof that the restaurant is currently active and accepting orders.
Section 6.00
Menu, Food, and Product Readiness
Whether your menu is complete, accurate, and ready for customers.
6.01
Missing Menu
Your restaurant profile is missing a menu. Please upload at least one menu item before approval can continue.
6.02
Missing Meal Image
One or more menu items are missing food images. Please upload clear images for your meals.
6.03
Missing Meal Price
One or more menu items are missing prices. Please add prices before your restaurant can be approved.
6.04
Missing Meal Description
One or more menu items are missing descriptions. Please describe the meal, ingredients, size, or serving details.
6.05
Menu Item Appears Misleading or Unclear
One or more menu items need clarification. Please update the name, image, price, or description so customers understand what they are ordering.
6.06
Prohibited or Unsupported Product
One or more submitted items cannot currently be listed on Fufu Planet. Please remove unsupported items from your menu.
6.07
Food Category Missing or Incorrect
One or more meals are missing a category or appear to be placed in the wrong category. Please update the category before approval.
Section 7.00
Compliance, Safety, and Risk
Legitimacy, safety, and operational concerns that may require extra review.
7.01
Business Cannot Be Verified
We could not verify that this restaurant or food business is active and legitimate based on the information provided. Please submit additional verification documents.
7.02
Suspected False Information
Some information submitted appears inaccurate or inconsistent. Please contact support if you believe this was a mistake.
7.03
Safety or Hygiene Concern
Your application requires additional review due to food safety or operational concerns. Please provide updated information or supporting documents.
7.04
Restaurant Appears Permanently Closed
We could not confirm that this restaurant is currently open and accepting orders. Please provide proof that the business is active.
7.05
Region Requires Additional Food Business Verification
Your region may require additional food business documentation before approval. Please provide the requested document or contact support for guidance.
Section 8.00
Payment & Payout Readiness
Bank or mobile money details needed before you can receive payouts.
8.01
Missing Payout Information
Your payout information is missing. Please provide the required bank, mobile money, or payout details for your region.
8.02
Payout Name Does Not Match Business or Owner
The payout account name does not match the business or owner information provided. Please confirm ownership or submit updated payout details.
8.03
Invalid Bank or Payout Details
The payout details provided appear to be invalid or incomplete. Please review and resubmit your payout information.
8.04
Unsupported Payout Region or Method
We do not currently support the payout method or region submitted. We may contact you when this becomes available.
Section 9.00
Platform Quality Standards
Profile completeness, images, hours, and fulfillment setup on Fufu Planet.
9.01
Restaurant Profile Incomplete
Your restaurant profile is incomplete. Please complete the required sections before approval can continue.
9.02
Low-Quality Images
Some images uploaded are blurry, dark, cropped, or not suitable for the platform. Please upload clearer images.
9.03
Missing Restaurant Logo or Display Image
Your restaurant profile is missing a logo or display image. Please upload a clear image that represents your restaurant.
9.04
Operating Hours Missing
Your restaurant operating hours are missing. Please provide the days and times customers can order from you.
9.05
Delivery or Pickup Method Missing
Your restaurant has not selected a delivery or pickup method. Please confirm how customers will receive their orders.
9.06
Test Order Not Completed
Your restaurant profile is almost ready, but a test order may be required before going live.
Section 10.00
Regional Documentation Requirements
Country- or region-specific documents and verification expectations.
10.01
Missing Region-Specific Document
Your region may require an additional document before approval. Please review the accepted document list for your region and upload one of the accepted options.
10.02
Submitted Document Not Accepted in Selected Region
The document submitted is not currently listed as an accepted verification document for your selected region. Please upload another accepted document or contact support.
10.03
Region Not Yet Classified
Your application requires manual review because we are still confirming the accepted verification standards for your region.
10.04
Country or Region Mismatch
The country or region selected does not match the address or documents provided. Please update your region or provide clarification.