Privacy Policy

1. Who We Are

Fufu Planet is a food discovery and ordering platform designed to help users find African restaurants, food vendors, meals, and flavors near them. Through Fufu Planet, users may browse restaurants, view menus, place orders, contact support, leave feedback, and manage their account.

2. Information We Collect

We collect information that helps us provide a safe, reliable, and personalized food discovery experience. This may include:

• Account information: such as your name, email address, phone number, password, and profile details when you create or manage an account.
• Location information: such as your city, delivery address, or approximate location so we can help you find restaurants and food vendors near you.
• Order information: such as selected restaurants, menu items, order history, delivery details, pickup details, special instructions, and order status.
• Payment-related information: such as transaction status, payment method type, and billing details. We do not store your full card number. Payments may be processed by trusted third-party payment providers.
• Restaurant and vendor interactions: such as ratings, reviews, favorites, support messages, and feedback you provide about restaurants or orders.
• Device and usage information: such as device type, app activity, pages viewed, features used, crash reports, IP address, and general performance data.
• Communications: such as messages you send to customer support, feedback forms, contact requests, and account deletion requests.

3. How We Use Your Information

We use your information to operate, improve, and protect Fufu Planet. This includes using information to:

• Create and manage user accounts.
• Show restaurants, menus, and food options near you.
• Process orders, pickups, deliveries, payments, and refunds.
• Send order updates, account alerts, and important notices.
• Respond to customer support requests and feedback.
• Improve app performance, reliability, design, and features.
• Detect fraud, abuse, unauthorized activity, and security risks.
• Comply with legal, regulatory, tax, accounting, or safety obligations.

5. How We Share Information

We do not sell your personal information. We may share limited information only when needed to provide and operate the service, including with:

• Restaurants and food vendors: to prepare, confirm, fulfill, or resolve issues with your order.
• Delivery or logistics partners: if delivery features are available and needed to complete your order.
• Payment processors: to securely process payments, refunds, chargebacks, and related transactions.
• Technology providers: such as hosting, analytics, crash reporting, notifications, email, SMS, security, and customer support tools.
• Legal or safety authorities: when required by law or when necessary to protect users, our platform, restaurants, vendors, or the public.

6. Payments

When you make a payment through Fufu Planet, your payment may be processed by a third-party payment provider. Fufu Planet may receive limited payment-related information, such as confirmation that a payment succeeded or failed, transaction references, refund status, and payment method type. We do not store your full debit card, credit card, or bank card number on our servers.

7. Notifications and Communications

We may send you important notifications related to your account, orders, payments, security, support requests, restaurant updates, or changes to our services. With your permission, we may also send promotional messages, offers, or updates about restaurants and food options. You can manage some notifications through your device or account settings.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no app, website, network, or storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We keep personal information for as long as needed to provide our services, maintain your account, complete transactions, resolve disputes, prevent fraud, comply with legal obligations, and improve our platform. Some information may be kept for a longer period if required for accounting, tax, legal, security, or business record purposes.

10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to access, correct, update, delete, or request a copy of certain personal information. You may also be able to object to or limit certain uses of your information.

You can update some account information directly in the app. You may also contact us if you need help accessing, correcting, or deleting your information.

12. Children’s Privacy

Fufu Planet is not intended for children under the age required by applicable law to use online services without parental consent. We do not knowingly collect personal information from children. If we learn that a child has provided personal information without proper consent, we may delete that information.

13. Third-Party Services

Fufu Planet may contain links to restaurants, vendors, payment providers, delivery providers, maps, or other third-party services. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies before sharing information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, website, email, or another appropriate method. The updated policy will be effective when posted, unless stated otherwise.

15. Contact Us

If you have questions, concerns, privacy requests, or account deletion requests, you can contact Fufu Planet at: